Terms & Conditions
Access to and use of Lindex online shop and www.lindex.com (the “Website”) are subject to the following terms and conditions. If you access the website, browse or place an online order, you agree to be bound by these terms and conditions.
To place an order on the Website, you must be over 18 years of age and must be resident within any of the EU countries to which Lindex delivers.
Please read these terms and conditions carefully as they contain important information. If you have any questions about Lindex, these terms and conditions or our Website, please do not hesitate to contact Lindex Customer Service.
This Website is owned and operated by Lindex Sverige AB, company registration no in Sweden: SE556068856501, Germany: DE285307760, Denmark 12 56 60 50.
Lindex retains the right to amend, modify or withdraw: the Website, these terms and conditions at its discretion without notice you. The terms and conditions valid at the time of placing the order shall be applicable to the order, even when there are subsequent amendments. These terms and conditions are constructed and shall be governed in accordance with the laws of Sweden and directives from the European Union.
This Website also contains links to other websites (such as order tracking), which are not operated by Lindex. Lindex has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
- Terms of purchase
Lindex only accepts orders made from our Website. We currently cannot process orders via telephone, e-mail or by post.
To place an order on the Website, you must be over 18 years of age and must be resident within any of the EU countries to which Lindex delivers. You must also provide us with a delivery address and contact details (such as e-mail addresses and mobile number). This can be done either in the shopping bag at the checkout or by registering a customer profile on the Website.
Items placed in the shopping bag are not reserved until the order is placed and confirmed by Lindex through an order sent to your email address.
- Contract and confirmation of order
When ordering goods on the website, a binding agreement to buy is concluded only after Lindex have confirmed the order to the email address given by you (Order Confirmation). The order confirmation is sent to your email address when Lindex has registered the order and received payment. Orders placed on Fridays, Saturdays, Sundays or on any public holiday will be confirmed no later than the following business day at 6pm.
- Pricing and currency
All prices are shown in Euros (€) on the Website and are inclusive of VAT. Prices may change and offers may be withdrawn at any time.
Prices given on the date when the Customer makes an order are valid throughout the entire purchase process. Maximum purchase amount per order is € 600 (including eventual shipping and handling fees).
- Discount and promotion codes
Lindex may from time to time offer promotional discounts, with or without a promotion code. Promotions with codes are generally valid only once, and once the code is used it will be deactivated and the code will no longer be valid.
Promotions cannot be added to an order after the order is confirmed, therefore you must ensure that the voucher is registered before you can confirm and pay the order. Lindex does not take responsibility for promotion codes or promotions published on external websites.
Lindex reserves the right to withdraw a promotion or promotional code at any time.
When a campaign or promotion is communicated in printed material, or in digital material (e.g in an email newsletter) by Lindex, Lindex states that combination of different promotions is prohibited. Lindex thereby, in case of misuse of either campaigns or promotions, reserves the right to cancel the customer’s order.
Lindex online shop accepts the following means of payment for orders from http://lindex.com/eu/. The content of other Lindex sites, e.g. http://lindex.com/uk/, are in general the same, however differences in currencies, means of payment, and delivery options varies between one site and another.
When paying using a credit- or debit card (VISA, Mastercard and other local cards), the amount of the order is immediately authorized, and the authorization will be debited when the order is dispatched.
All payments that are conducted with a credit- or debit card are made via our secured Payment Service Provider (PSP) which uses SSL (Secure Sockets Layer) in encrypted form providing high-level security from the customer in accordance with the international security standard PCI DSS. All credit- and debit card holders are subject to validation- and authorization control by the card issuer. If the issues of the given credit- or debit card refuses to authorize the payment to Lindex, you shall receive a message stating than the payment couldn’t be performed. Lindex shall not be liable for any delay or non-delivery of the order caused by such refusal to authorize payment.
Some local credit- and debit card solutions, such as DanCard (Denmark) and Carte Bleue (France) are also possible to use for payment of your order, based on the destination of your delivery.
Depending on the destination of your order, Lindex offer a few local direct debit solutions, such as Sofort Online payment (eligible amongst others in the Netherlands and Germany).
PayPal is a service that enables you to pay and accept payments without revealing your financial information to the online shop. PayPal secures your information and protects the purchase.
Once you have confirmed your order you will be redirected to the PayPal login page to complete the payment of your order. If you do not have a PayPal account, you can sign up at the PayPal login page before completing your order.
For more information about PayPal, click here.
Lindex aims to dispatch orders within 4-8 business days after the order is confirmed by Lindex. When an order is dispatched from our warehouse the customer will also receive a shipping confirmation, with information on how to track the shipment and the tracking number of the order. Note that tracking is only possible for orders shipped with UPS.
Should the delivery be materially delayed for more than 20 days, the customer is entitled to cancel the purchase. In such case the customer is requested to contact Lindex Customer Service.
Direct delivery – Shipping cost € 7
Direct home delivery delivers the order to the address given by the customer during the order process. Lindex may, depending on the size and content of your order, use different postal services for dispatch of your order. We will provide you with a tracking number of your delivery, but note that tracking is only possible for orders shipped with UPS. The extent of tracking services may however vary between different postal services.
The shipping cost is charged with € 7 per order, regardless of how many items is in your order. For packages that cannot be delivered after several attempts, Lindex reserves the right to charge € 20 for costs arising.
Approximate delivery time is within 4-8 working days.
- Exchanges & Returns
- Lindex Return Policy
Lindex offers a 30 day return policy, which means that you can return items you have ordered up to 30 days from the date you received your order, provided that the items returned contain the original labels, are unused and are in their original condition. You must indicate the reason for returning the goods. The returned items shall, as far as possible, be packaged in the same way as when the items were received.
If trying on swim suits or underwear, please ensure that these items are tried on over your own underwear and please do not remove the hygiene seal.
What is not covered?
For hygiene reasons, Lindex cannot offer refunds of exchanges for:
- a) Swim suits or underwear if in either case the hygiene seal has been removed or if Lindex reasonably believes the items have been worn (other than for the purposes of trying on in accordance with the above).
- b) Cosmetics or earrings which have been removed from their sealed packaging.
However, in the respect of items which are faulty please see the Lindex defective items policy below.
- How to return items from your order
You can cancel your order by notifying Lindex of your wish to do so by email, fax or post or by completing a copy of our Cancellation From (which is available to download here) within the 14 day cancellation period referred to above.
To return the unwanted items by postal services, please send the items together with the Delivery Returns Form (enclosed with your order) to Lindex within 30 days of the date on which you received the items, to the following address:
506 32 Borås
Lindex suggests that the items are sent by either international priority registered post with your local post office or economy shipment, through UPS, DHL or EMS so that you can track your items. Also, Lindex suggests that you retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded.
You are liable for paying the return delivery costs unless you are returning the items because they are faulty. You have a legal obligation to take reasonable care of the items while they are in your possession and will be responsible for the risk of damage during transport.
If you cancel your order in accordance with these terms, you will receive a full refund of the price you paid for the items and any standard delivery charges you paid for. Please note that Lindex is not obliged to refund any supplementary costs paid by you if you chose a type of delivery other than the least expensive type of standard delivery offered by Lindex.
Lindex will process the refund due to you as soon as possible and, in any case, no later than (a) 14 days after the day we receive the returned items from you; or (b) if earlier, 14 days after the day you provide Lindex with evidence that you have returned the items; or (c) if you are not yet in receipt of the items, 14 days after the date on which you have informed us that you wish to cancel the order.
Lindex will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees from Lindex as a result of the reimbursement.
Lindex cannot process exchanges on returned items.
- Notice of Defect
Lindex carefully inspects each dispatch before the delivery to you. Should the goods nevertheless be incorrect, damaged of defective upon arrival to you, Lindex shall remedy the defect free of charge by replacing such goods with new goods, without additional expense to you.
In the event of incorrect, damaged or defective products being received, you are requested to contact Lindex Customer Service.
When notifying us about the defect, you are required to indicate the reason for returning the goods. After this, use the Return form and the Return shipping label to return the defective merchandise according to instructions for returns. Once Lindex has received the damaged goods, Lindex will process and refund you for the return shipping cost within 14 days.
If an agreement between you and Customer Service for replacement of defected item is made, the customer will receive a replacement item and be refunded for his/her costs for the return shipment of the defective goods.
In disputes that we are unable to resolve, we recommend that the Customer contact the European Commission's online platform for dispute resolution:
Lindex retains the right to withdraw from the delivery of the order if there has been a clear or obvious price error on the website (e.g. the price of the product appears to be too high or too low or if price is given as 0€. In such case, Lindex shall without delay inform you of the error and notify the correct price to you.
The items sold at lindex.com are provided for private customers only. You agree not to use the items for any commercial or business purposes or for resale, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Any reprint, copying, downloading, storing, transmitting or similar activity relating to texts and images presented on lindex.com for any other purpose whatsoever without the prior written permission of Lindex, is prohibited.
Lindex is not liable for any errors in texts or images and is only liable for loss of data, loss of income or profit or loss from claims by third parties arising out of the use of the website or for any products or services purchased from lindex.com where such loss is a foreseeable result of Lindex breach of these terms or its negligence, but Lindex is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and Lindex at the time we entered into the Contract. Lindex shall have no liability for any delay in the delivery of products to the extent that the delay is caused by any event outside of Lindex’s reasonable control, including but not limited to war, flood, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, governmental actions and any other similar events.
While Lindex aims to accurately describe items and images on lindex.com, there may be minor colour variations between the images and the actual products due to a number of factors such as the used internet browser or the monitors colour contrast configurations. Lindex cannot be held responsible for differences in colours as a result of aforementioned factors.
Lindex shall have the right to interrupt the use of lindex.com at any time for example on account of maintenance procedures.
- Changes to our terms & conditions
If we decide to change or update our terms & conditions, we will update the terms & conditions modification date below.
This document was last modified on 2019-01-14.